Refund and Returns Policy
We want you to be satisfied with your purchase. If something is wrong, we’re here to help.
1. Return Window
We offer 60-day returns from the date of delivery.
2. Conditions for a Return
To be eligible:
The item must be in good, unused condition
Original packaging should be included
All accessories/manuals must be returned
Returns may not be accepted if:
The item is damaged by the customer
The product shows signs of misuse
Packaging is missing or severely damaged
The item is opened software or digital content
3. Return Process
Follow this process:
Contact us at support@obdbuy.com
Provide your order number and reason for return
We will give you the nearest return address
Ship the item back to us
After inspection, your refund will be issued
Return shipping costs are normally paid by the customer unless:
The product arrived damaged
The wrong item was delivered
The product is defective
4. Refunds
Once approved, refunds are issued to your original payment method.
Processing time:
3–7 business days (depending on your payment provider)
5. Faulty or Damaged Items
If your item arrives damaged or defective:
Email us within 7 days
Attach photos or video
We will send a replacement or issue a full refund
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